Skills

Flight attendants typically enjoy working with people and have strong customer service skills. They also appreciate traveling and seeing new places and are comfortable working long or unusual hours. Skills flight attendants need to succeed include:

  • Attention to detail: Flight attendants must monitor passengers for problems or suspicious activities. They must also be meticulous when doing safety checks on equipment and people.
  • Communication: Flight attendants should be able to speak clearly and confidently when giving safety demonstrations and when interacting with passengers and crew. They should also be courteous and have good listening skills.
  • Customer service: Part of a flight attendant’s job is providing hospitality. They should have a friendly and patient attitude when providing services to ensure passengers have a comfortable and positive flight.
  • Stamina: Flight attendants often work long hours, respond to challenging passengers and handle heavy items such as luggage and service carts. They are also on their feet frequently.
  • Efficiency: Flight attendants must work quickly and efficiently to complete preflight tasks for an on-time departure. They must also perform in-flight services within the amount of time they will be in the air. 
  • Leadership: In case of an emergency, flight attendants need to take charge and make quick decisions to guide passengers to safety.

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